How do you reduce the chances of a prospect not turning up to a booked appointment?

It’s one of the biggest frustrations in sales – everything’s set, your diary is full, and then… silence. No-show.

After working on thousands of appointments for our clients, we’ve tested dozens of methods – and here are the ones that really work:

✅ Use a scheduling tool like Calendly or Acuity – it makes it easy for prospects to book in, and it ensures both sides have the details locked in.

✅ Set up automatic reminders – email and text reminders in the run-up to the appointment make a huge difference.

✅ Personally call them 48 hours in advance – a friendly call to confirm they’re good to go often helps boost attendance and builds rapport early.

✅ If they don’t join the Zoom/Teams meeting… call them immediately – sometimes they just need a nudge (or forgot which link to click!).

We follow this process religiously for all of our clients – and while no system can eliminate no-shows completely (life happens!), it significantly reduces them.

We’d love to know – what’s worked for you?

And if you’re looking for a consistent flow of 3 to 6 highly qualified appointments every month, we’d be happy to talk through how we do it.

📞 Call us on 01386 298 042, email us on [email protected] or click below to book a time that works for you:

👉 https://www.exceptionalthinking.co.uk/contact/